Summary of Primary Functions: The ideal candidate will be responsible for managing and collecting outstanding accounts receivable from our customers. This role requires excellent communication skills, a strong understanding of credit and collections processes, and the ability to work independently as well as part of a team. The Credit and Collections Assistant will play a crucial role in maintaining the financial health of our organization by ensuring timely payment and resolving any issues related to overdue accounts.

The Credit and Collections Assistant will assist, serve, and be direct backup to the company credit manager for all aspects of the company’s credit, collections, and accounts receivable processes.

Supervisory Responsibilities: 

• N/A

Essential Duties and Responsibilities:

• Key responsibilities include contacting customers to collect overdue payments, negotiating payment plans, and maintaining accurate records of all collection activities.
• Candidate will have a strong background in finance or accounting, with a proven record of accomplishment of reducing delinquency rates and improving cash flow.

• Contact customers to collect overdue payments.
• Negotiate payment plans and terms with customers.
• Maintain accurate records of all collection activities.
• Analyze customer accounts to identify overdue balances.
• Resolve billing and payment discrepancies.
• Collaborate with the sales and customer service teams to address customer issues.
• Monitor and report on collection activities and progress.
• Develop and implement strategies to improve collection rates.
• Ensure compliance with all relevant laws and regulations.
• Provide regular updates to management on collection status.
• Assist in the preparation of financial reports related to accounts receivable.
• Identify and escalate high-risk accounts to management.
• Participate in the development of credit policies and procedures.
• Stay updated with industry best practices and trends.
• Handle customer inquiries and disputes professionally.
• Work closely with the legal department on collection-related matters.
• Performs other duties as assigned.

Required Skills/Abilities:

• Proven experience as a Credit Collections Assistant or similar role.
• Strong understanding of credit and collections processes.
• Excellent communication and negotiation skills.
• Ability to work independently and as part of a team.
• Experience with accounting software and databases.
• Strong analytical and problem-solving skills.
• Attention to detail and high level of accuracy.
• Ability to handle sensitive and confidential information.
• Ability to work under pressure and meet deadlines
• Knowledge of relevant laws and regulations.
• Customer service-oriented mindset.
• Ability to build and maintain positive relationships with customers.
• Strong written and verbal communication skills.
• Ability to adapt to changing priorities and work environments.
• Proactive and results-driven approach.
• Willingness to continuously learn and improve.
• Proficiency in Microsoft Office, Word, and Excel. (Strong computer skills required)
• Familiarity with General District Court process desired.
• Familiarity with Sales Tax Administration desired.

Education and Experience:

• High School Diploma or equivalent
• College preferred but not required
• Communication skills
• Negotiation skills
• Analytical skills
• Problem-solving skills
• Attention to detail
• Customer service
• Microsoft Office
• Accounting Software

Physical Requirements:

• Ability to lift up to 25 lbs. unassisted.
• Must be able to bend and stoop on an occasional basis.
• Constant and repetitive movement of fingers, hands, and wrists.

Additional Information:

• This job description is meant to serve as an overview of the position listed and therefore may not be all-inclusive of responsibilities and tasks. This role and job description are subject to change to meet the needs and best interests of Winchester Equipment Co. as the company grows and evolves over time.